Welcoming our Head of Concierge Services to the Team
By Khanh Pham
What's your personal background?
I was born in Washington in 1982 and lived there until 1991, when my family moved to Southern California. My husband and I have two daughters that are 11 and 6. In 2016, we decided to move to Northern California where we live a happy life with our two dogs and blossoming family.
What's your professional background?
I have a bachelor's degree in marketing, an associates degree in respiratory therapy where I received my RRT license. I’m a Licensed RRT, and a subsequent masters degree in business administration. I began my healthcare career as a respiratory therapist and worked primarily ICU trauma and education. From there, I moved to Pediatrics. After a number of years serving patients, I move to Director of Cardiopulmonary at a children’s hospital. Two years later, I took on the role of Quality Director for the same hospital. I transitioned to another hospital system and oversaw regulatory compliance for 3 hospitals in Southern California. In Northern California, I took on the role of Senior Analyst for Adventist Health Corporate office, supporting the system leadership in metrics related to clinical quality in support of organizational strategy. I loved my role at Adventist Health, but after learning about the opportunity at Luna, I needed to become a part of it.
What drew you to want to enter the field of healthcare?
My love for people and changing lives.
What led you to choose Luna?
Our nation desperately needs a change in how healthcare is delivered. Luna is that change! Luna is meeting patients right where they are. Luna is the perfect example of an organization that is relentless in pursuing exceptional patient care and supporting therapists. Luna’s model improves access to care, reduces clinician burnout and improves patient outcomes. Luna is where healthcare and technology leads to transformations.
What do you love about what you do?
I love being a part of a movement that will transform healthcare delivery, while working alongside people who are passionate about health and wellness. For me, it is all about changing lives and meeting needs.
What's the best part of being a part of Lunaverse?
The patients and therapist are the best parts. Connecting, listening, supporting, collaborating, and advocating for their success was key in my decision to be a part of Luna.
Just For Fun! Get to Know Me Better
Given the choice of anyone in the world, whom would you want as a dinner guest?
Out of anyone I’d like to meet and have dinner with, it’d be Jesus Christ.
For what in your life do you feel most grateful?
My family, friends and the work I get to do are what I’m most grateful for.
If you could wake up tomorrow having gained any one quality or ability, what would it be?