University Hospitals Teams Up with Luna to Enhance Access to In-Home, In-Person, Outpatient Physical Therapy Services

By Luna
University Hospitals Teams Up with Luna to Enhance Access to In-Home, In-Person, Outpatient Physical Therapy Services

University Hospitals (UH), one of the nation's leading healthcare systems based in Cleveland, Ohio, has joined forces with Luna, the leading provider of in-home, in-person outpatient physical therapy, to expand access to services.

Patients seeking care will have safe, high quality physical therapy conveniently delivered to them at home. The service, a first for Cleveland, will be available to all residents without a referral required to start. 

The new collaboration, known as University Hospitals Physical Therapy At Home, will start taking appointments in Q3, 2023.

Unlike remote or virtual care, Luna’s licensed physical therapists provide 1:1 hands-on care from the convenience of the patient’s home. The University Hospitals Physical Therapy At Home service will be covered by most major insurances with the same co-pay cost as facility-based care.

“By partnering with Luna, we are reducing barriers to access high quality, convenient physical therapy direct to a patient’s home,” said Paul Tait, Chief Strategic Planning Officer at UH. “Patients appreciate flexibility when it comes to scheduling appointments, and we look forward to meeting patients where they are in their care journey through this innovative collaboration.”

“Health systems are turning to Luna to expand access to physical therapy beyond the geographic limits of their facilities,” said Palak Shah, Co-Founder and Head of Clinical Operations at Luna. “By partnering with Luna, health systems enable their patients to complete treatment at a convenient place and time, which leads to improved outcomes and patient satisfaction. We’re excited to be partnering with UH to roll out in-home, in-person outpatient physical therapy to their community.” 

Based on specialty, geography, schedule, and other factors, Luna will match UH patients with local therapists at the time and location of their choosing. For consistency of care, the same therapist will treat UH patients for the entirety of the treatment plan from the comfort of their homes. Additionally, UH patients and therapists will be able to communicate with each other and discuss care needs between visits via the Luna Physical Therapy app.

The partnership with UH follows previously announced collaborations from Luna with Memorial Healthcare System, Providence, AARP, Emory Health, Intermountain Healthcare, UCLA Health, and Scripps. 

With a network of over 3,000 therapists, Luna operates across 48 markets in 27 states, and has treated 35,000+ patients in their homes. Luna recently became the fastest growing physical therapy provider nationally with a 6,183 percent growth in visits, higher than any reported growth during the same time frame from any physical therapy provider. 

About University Hospitals / Cleveland, Ohio

Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University, the Technion Israel Institute of Technology and National Taiwan University College of Medicine. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees. Follow UH on LinkedIn, Facebook and Twitter. For more information, visit